J Ashley Jewelry - FAQ - Stoughton, MA
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FAQ

Q.)  Is your jewelry real?

          A.) Yes, every piece is 100% made from REAL metals.  Due to skin allergies, J Ashley only works in Argentium Silver, Sterling Silver, Fine Silver, and 10-24kt Gold.  We do NOT use any plated or filled metals.

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Q.) What is your return policy?


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Q.) What is your repair policy?


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Q.)  What adjustable bracelet size should I order?

         A.) We are now offering THREE adjustable bracelet sizes.  Although the "Adult" style fits many, we added a teen and a plus to allow everyone to have a comfortable fit.

Teen Size - The average circumference of this bracelet, when delivered, is 6.5".

Adult Size - The average circumference of this bracelet, when delivered, is 7.5".

Plus Size -  The average circumference of this bracelet, when delivered, is 8.5".

All of these bracelets can be adjusted up 2" and can be tightened around your wrist.  If you have additional question about which size to order, please contact us directly. 

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Q.)  I see a piece I like - is it possible to customize? 

        A.)  Yes!  Every piece you view on our website, Etsy shop, or social media sites, can be customized to fit your needs.  Please email us at j.ashleyjewelry@hotmail.com

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Q.)  What forms of payment do you accept?

          A.) We accept PayPal and any major credit card. 

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Q.)  How do you ship?

         A.)  We ship via the USPS.  A tracking number comes with each purchase.  Any orders over $300 require a signature upon delivery and will be insured. 

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Q.)  What is your turnaround time?

          A.) Currently, orders are being shipped 2-5 business days after an order is placed.  Please check back to see current turnaround times throughout the year. 

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Q.)  Do you accept rush orders?

         A.)  We try to accommodate our customers as much as possible.  If you need a piece sooner than our current turnaround time please contact us before placing your order. 

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Q.)  Where else am I able to view your pieces?


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